Normal people aren't using AI agents, and they couldn't even tell you about agents, because they are blissfully ignorant:

Tech companies are shipping the most impressive things their models can do—such as navigating a website or writing code—rather than creating products tailored to their customers' desires. Those capabilities may become great features some day, but right now, they feel more like demos.

There are but a few companies making coherent agentic products. The two leading model labs, while their tech is magical, are increasingly feeling like playgrounds, not products.